Automatically turn incoming customer emails into Tixer Connect tickets by forwarding your company email to the platform.

Step 1: Locate your Tixer Forwarding Address

Log in to Tixer Connect and go to Portal Settings > Email Integration.
You will see a unique system email (e.g., tickets+tixerweb@tixerconnect-email.com). Copy this address.

Step 2: Configure Forwarding in your Email Provider

Follow the steps for your specific provider below:

Google Workspace / Gmail

Click the Gear icon > See all settings.
Go to the Forwarding and POP/IMAP tab.
Click Add a forwarding address and paste your Tixer address.
Google will send a confirmation code to Tixer. Go to your Tixer Connect Ticket Inbox to find that code and enter it in Gmail to verify.
Select Forward a copy of incoming mail to... and click Save Changes.

Microsoft Outlook / Office 365

Click the Gear icon > View all Outlook settings.
Select Mail > Forwarding.
Check the box Enable forwarding.
Paste your Tixer Connect address into the "Forward my email to" box.
(Optional) Check "Keep a copy of forwarded messages" if you want to keep them in your Outlook inbox as well.
Click Save.

Other Email Providers

If your email is hosted with another provider (e.g., Zoho Mail, GoDaddy, or a custom IMAP server), follow these general steps:

Access Forwarding Settings: Look for a menu labeled Forwarding, Mail Handling, or Redirects within your email settings or webmail dashboard.
Add the Tixer Address: Enter your unique Tixer Forwarding Address as the destination.
Verification: Some providers require you to verify the destination address. If you receive a confirmation email, it will appear in your Tixer Connect Ticket Inbox.
Activate: Ensure the forwarding status is set to "Active" or "Enabled" and save your changes.

Note: Once enabled, every new email sent to your company address will generate a new ticket in Tixer Connect, automatically capturing the sender's details and the email body.

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To ensure your availability is always up to date by syncing your personal/work calendar with Tixer Connect, and vice versa.

Phase 1: Importing your external calendar to Tixer Connect

To prevent clients from booking you when you're busy, you need to provide Tixer Connect with your calendar’s iCal URL.

How to get your iCal URL:

Google Calendar:

Open Google Calendar on a computer.
On the left, find "My calendars," hover over your calendar, click the three dots (options) > Settings and sharing.
Scroll down to Integrate calendar.
Copy the link under Secret address in iCal format.

Outlook (Web/Office 365):

Go to Settings (gear icon) > View all Outlook settings.
Select Calendar > Shared calendars.
Under Publish a calendar, select your calendar and "Can view all details."
Click Publish and copy the ICS link.

Apple iCloud C

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